Ahmed: From Customer Service to Project Management Leader

Ahmed moved from customer service to a London project management role with ITonlinelearning’s flexible Project Management Job Programme and hands-on support.

In this Day in the Life Story

Assistant Project Manager 

Background 

Ahmed had an established career in operations management within the construction sector, working across international projects. He wanted to move into a more structured project management role aligned with his long-term goals. 

He chose the Project Management pathway with ITOL Recruit to formalise his experience and gain recognised qualifications. 

Training Experience 

Ahmed completed PRINCE2® Foundation and PRINCE2® Practitioner certifications. He found the curriculum clear, well structured, and practical, allowing him to apply best practice project management principles with confidence. 

Tutor support and structured learning helped him stay focused and prepared throughout the programme. 

Recruitment Support 

As part of his recruitment journey, Ahmed received a full CV redraft and LinkedIn profile update. He also took part in targeted interview preparation, including tailored guidance and mock interviews. 

This support helped him approach interviews with confidence and clarity. 

Career Outcome 

Ahmed secured an Assistant Project Manager role with Transport for London, supporting large scale projects and working closely with senior stakeholders. 

His role involves planning daily priorities, attending meetings, updating trackers, and ensuring progress is clearly communicated across the project team. 

Life After ITOL Recruit 

Ahmed is now working in a role that aligns with his passion for project delivery and long-term progression. The move into project management has given him structure, direction, and confidence in his career path. 

Ahmed’s Advice 

“The training gave me the structure and confidence I needed, and the recruitment support made a real difference. ITOL Recruit supported me at every stage, from learning to interviews. I would highly recommend them to anyone considering a career change.” 

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